Terms & Conditions

Booking Terms & Conditions for Sleepy Owl Devon (Sleepy Owl Ltd)

Bookings are made and accepted only on the following conditions:

sleepyowldevon.co.uk (“the Website”) is a website owned and operated by Sleepy Owl (“We” / “Our”/ “Us”)

1. Contract and Booking

1.1 The Contract of Letting is between the guest (“the Guest”) and Sleepy Owl Limited, trading as Sleepy Owl – Boutique Stays Devon (“the accommodation provider/owner”).

1.2 This agreement is made on the basis that the property (“the Property”) is to be occupied by the holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

1.3 Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made by the Owner of the accommodation (safety deposits may be required). Any pets you intend to take with you should be declared at the time of booking.

1.4 No bookings are valid until confirmed in writing.

1.5 Once a booking is confirmed it is not subject to change. If you choose to cancel see section 8 for details of the terms that would apply.

2. Deposit

2.1 A deposit of 25% of the cost of the holiday (“Deposit”) must accompany the booking request. Deposits are non-refundable unless the Accommodation Provider is unable to accept the booking, and as specified below.

3. Insurance

3.1 The Accommodation Provider recommends that Holidaymakers take out their own Holiday Insurance to cover their stay.

4. Balance Payment

4.1 Once a booking is confirmed by the Accommodation Provider, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 10 (not 9 pls) weeks before the booking is due to commence, the invoice with balance to be paid will be emailed to the Holidaymaker.

4.2 The Accommodation Provider reserves the right to re-let any holiday where any monies due are more than 14 days in arrears and Deposit will not be refunded. However, if the Accommodation Provider is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the full cost of the holiday.

5. Owner’s responsibilities

5.1 The Owner is solely responsible for providing the accommodation.

6. Holidaymakers’ responsibilities and forfeiture

6.1 The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.

6.2 The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Owner reserves the right to make a reasonable charge where guests have contravened the Owner’s reasonable request for their Property to be smoke-free.

6.3 The Holidaymakers’ right to occupy the Property may be forfeited without compensation if:

6.3.1     More people or pets than declared to the Owner at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation;

6.3.2    Guests are entertained without the Owner’s express permission;

6.3.3    Any activity is undertaken which is illegal, or may – in the owner’s sole determination - cause unreasonable damage, noise, behaviour or disturbance; or

6.3.4    Any of the Holidaymakers smoke in or at the Property.

7. Unavailability of Property

7.1 In the event of the Property becoming unavailable (such as due to fire or flooding), the Owner will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. The Owner cannot shall not, however, be held liable for any compensation or expenses as a consequence of any such event.

8. Cancellations

8.1 In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:

28 or less days notice – No refund due

22-35 days notice – 20% of the total accommodation cost

36-49 days notice – 30% of the total accommodation cost

50-63 days notice – 50% of the total accommodation cost

More than 63 days notice – the Guest’s liability for the remainder of the balance will be waived or the balance refunded if this has been paid previously.

8.2 If a refund is due, it will be paid within 14 working days of notice of cancellation.

9. Pets

9.1 No additional pets to the time of making the booking are allowed unless express permission is granted by the Owner

9.2 Dogs are only allowed at Properties where this is specifically stated in the Property description; additional dog restrictions are stipulated in information sent to guests during the booking process and these additional terms should be complied with.

9.3 Registered assistance dogs are allowed in all Properties, provided that all Holidaymakers comply with the provisions of 10.6 below. You must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a Booking.

9.4 If any Holidaymaker has an allergy to dogs, please be aware that the Owners cannot guarantee that a dog has not stayed in a particular Property as each property is dog friendly, The Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

9.5 Young dogs (e.g. puppies) must be declared to the Owner at the time of Booking and authorised by the Owner. If a young dog is taken to a Property without the consent of the Owner this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your pet by contacting the Owner prior to making your booking.

9.6 The following dog terms apply:

Dogs must be under control at all times while in or at the Property;

Any fouling – wherever occurring - must be cleared up without delay;

Dogs must not be left alone in or at the Property or elsewhere at any time;

Dog blankets must be used on the furnishings and hair must be cleared up before departing;

Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;

You will be liable for any damage caused by your and any Holidaymakers’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, which may incur an additional charge, will be at the Owner’s sole discretion.

9.7 Pets other than dogs may be allowed at the Owner’s sole discretion. This must be approved prior to making a Booking and can be arranged by contacting the Owner; the Owner has the right to refuse to allow Holidaymakers to enter or stay in the Property or ask Holidaymakers to leave the Property before the end of the holiday period if prior approval has not been given. Additional charges and terms may apply.

10. Owner’s access to Property

10. 1 The Owner or their representative, shall be allowed access to the Property at any reasonable time during any holiday occupancy.

11. VAT

11.1 All prices quoted include VAT.

12. Complaints procedure

12.1 In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner as soon as any complaint arises.

13. Literature

13.1 We have compiled the information on our Website as accurately as possible at the time of booking. However, facilities may be altered or improved post publication small changes to the exact description may occur without guest notification.

14. Communication with you and data

14.1 All electronic data transferred pursuant to these terms and conditions remains the property of the Owner and may not be replicated in part or whole without prior written permission.

14.2  See Our privacy policy for details of how we collect and process customer information.

15. Legal

15.1 Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

16. Disruption caused by Infectious Diseases

16.1If a national or local lockdown affects the Holidaymakers area or the Accommodation provider, and prevents the entirety of a booked stay occurring, the Holidaymakers are entitled to a full refund of the amount paid. The refund will be made within 14 days.

16.2 If national or local restrictions announced by the government are put in place such that the Holidaymakers are unable to travel, they can change their booking to a later available date or cancel their booking for a full refund, and without fee.

16.3 Despite the constant changing of restrictions, different regional rules and the mix of law and guidance we have always tried to ensure our policies are fair for all parties involved.

16.4 Our guiding principles when setting our policies are:

16.4.1 If the guest cannot go on their holiday due to a legal restriction from any of the UK’s governments then a guest will have the option to choose a transfer of their dates, a voucher for the full amount they have paid or a full refund for the amount they have paid.

16.4.2 If a guest chooses not to go on their holiday due to guidance from any of the UK’s governments then they can request a transfer of their dates if they wish, or we will do our best to facilitate a good outcome through one of our other policies. Unfortunately, in the case of government guidance that does not preclude a booked stay occurring, a full refund may not be given.

16.4.3 Where possible, we will be asking all guests to consider transferring their booking to a later date if they cannot, or do not, wish to travel.